Comments on: P1 Wiggy Promotion Offer – Free Netbook

By: Penang Wimax Admin

Penang Wimax Admin — Tue, 22 Dec 2009 01:35:46 +0000

Sorry for your frustration. Please walk in to PitStop at Persiaran Bayan Indah there, near Queensbay.

Suggestion:
1. Ask for an exchange of modem. Could be due to faulty modem.
2. Ask for a rebate on slow connection, they can do it for you.
If they refuse the above, my advise is ask for a termination and full refund.

By: Richard

Richard — Tue, 22 Dec 2009 00:37:46 +0000

Want to complain that for two weeks already I frequently
have problems connecting to the internet using P1 wimax and connection often gives red signal everyday.
Upload and download is very slow too.
This is bad publicity as it was advertised that it is the “fastest
broadband”. Sorry to say that I do feel cheated.
It takes more than 5 mins to send a mail out.
I have called the technician many times already and he always tells me that it is due to upgrading work.
I am really NOT satisfied with the service I am receiving.
I am thinking of cancelling the service if nothing is done to improve the bad situation
My area is 11900 Bukit Jambul Penang.
Please attend to the problem immediately.
How to keep on paying for something I cannot get.
You seem to have easy access to my money but the goods given are so bad.
Please fulfill your part of the contract that is to provide the “fastest broadband”
My handphone is : 012-4816080
Account number is: 101999498

By: Amir

Amir — Tue, 01 Dec 2009 08:55:58 +0000

Hi Bernard,

Below mail copy which i sent to P1 Customer Services. They already called me yesterday afternoon to close the issue & consider for giving me some rebate. Would like you to help to check when my internet coverage can presume as normal. can’t even access internet last nite. FYI, now my signal strength is only 2-3 bars with speed between 0.1kbps to 20kbps which is very dissapointing. Can’t even open P1 wimax webpage to check my internet speed.
Have gone to Penang wimax office near queensbay to terminate account but wan inform that i will be penalise MYR1k if decide to do so. But now i’m paying MYR69/ montyhly for nothing or 10% usage.
Pls help.

From: careline [mailto:careline@p1.com.my]
Sent: Thursday, November 26, 2009 12:28 PM
To: AMIRSHARZI BIN TARMIZI
Subject: RE: P1 Feedback Form – General Enquiry

Hello Mr. Amirsharzi,

Thank you for contacting P1 W1MAX support.

I regret to hear that you wish to terminate your P1 W1MAX account and services. Thus, for further action, I would suggest you to walk-in to our P1TSTOP at the address below:
Blk G-21-1,2 & 3, Bay Avenue,
Lorong Bayan Indah Satu,
11900, Penang.
Operating Hours: 9 am