More Potong – Promo G (Buy 1 Get 1 Free)

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1. amir says

   Hi Bernard,

   Below mail copy which i sent to P1 Customer Services. They already called me yesterday afternoon to close the issue & consider for giving me some rebate. Would like you to help to check when my internet coverage can presume as normal. can’t even access internet last nite. FYI, now my signal strength is only 2-3 bars with speed between 0.1kbps to 20kbps which is very dissapointing. Can’t even open P1 wimax webpage to check my internet speed.
   Have gone to Penang wimax office near queensbay to terminate account but wan inform that i will be penalise MYR1k if decide to do so. But now i’m paying MYR69/ montyhly for nothing or 10% usage.
   Pls help.

   From: careline [careline]
   Sent: Thursday, November 26, 2009 12:28 PM
   To: AMIRSHARZI BIN TARMIZI
   Subject: RE: P1 Feedback Form – General Enquiry

   Hello Mr. Amirsharzi,

   Thank you for contacting P1 W1MAX support.

   I regret to hear that you wish to terminate your P1 W1MAX account and services. Thus, for further action, I would suggest you to walk-in to our P1TSTOP at the address below:
   Blk G-21-1,2 & 3, Bay Avenue,
   Lorong Bayan Indah Satu,
   11900, Penang.
   Operating Hours: 9 am – 9 pm (daily including public holidays)

   Alternatively, you can also refer to one of our Authorized Service Providers. You may refer to the link below for the addresses.
   http://www.p1.com.my/support/support_asp.aspx
   Please bring along your P1 W1MAX desktop modem/Wiggy (full specification in good working condition) during your visit. Rest assured that our representative will be able to provide further information on terminating the services.

   If you require further assistance, please do not hesitate to respond to this email. We will be more than happy to assist you.
   Thank you for choosing P1.

   Regards,
   Ruben
   Customer Care Consultant P1 Careline

   P1 Careline Tel: 1300-800-888
   Business Hours: Monday – Sunday, 8am – 11pm

   From: AMIRSHARZI BIN TARMIZI [amirsharzi_tarmizi]
   Sent: Thursday, November 26, 2009 8:46 AM
   To: careline
   Subject: RE: P1 Feedback Form – General Enquiry

   Hi,

   Pls sent me form on how to terminate service due to bad connection (already almost 1 week).

   Thanks & Regards,
   Amirsharzi

   From: AMIRSHARZI BIN TARMIZI
   Sent: Tuesday, November 24, 2009 2:01 PM
   To: ‘careline’
   Subject: RE: P1 Feedback Form – General Enquiry

   Hi,

   Any update?? There’s no improvement to my internet connection.
   I would like request either rebate or getting back refund for termination of P1 wimax service.
   Pls advise.

   Thanks & Regards,
   Amirsharzi
   ———————————————————————–

   From: AMIRSHARZI BIN TARMIZI
   Sent: Monday, November 23, 2009 9:26 AM
   To: ‘careline’
   Subject: RE: P1 Feedback Form – General Enquiry
   Importance: High

   Hi Hermi,

   1. I have tried all P1 standard procedure as you mention below (step 1 & 2) many times & infact during conversation with P1 customer services. The results is still the same, wiggy connection manager only show 1 or 2 bars with on & off connection – speed 0.3kbps to 50kbps only.
   2. I cannot access http://speed.p1.com.my/ to give the speed test to you as the connection level at my area is very low – sometimes 0.3kbps & the highest is below 50 kbps which i think streamyx is much better. But when i go to other areas (such as Bukit Minyak, Penang), connection is excellant.
   FYI, this problem happen since last Thursday (19th Nov 09), before that speed is only between 100kbps to 300kbps (still below satisfation).
   Reason by P1 cs is wimax is doing some maintenance at Penang area & user need to be patience. And now they told me that Bandar Perda base station is still under maintenance & i need to re-direct my wiggy modem to find other area (Jalan Tenggiri Base Station), done that but sometimes fail & sometimes with very low speed connection.
   It’s already 5 days now, pls consider to seriously look into this matter – If you look at my account, you can see that almost every month i need to call P1 for complaint.
   From my point of view, it’s either P1 gave me rebate for bad connection or return my deposit for termination.

   Thanks & Regards,
   Amirsharzi

   ——————————————————————

   From: careline [careline]
   Sent: Sunday, November 22, 2009 9:50 PM
   To: AMIRSHARZI BIN TARMIZI
   Subject: RE: P1 Feedback Form – General Enquiry

   Hello Mr. Amirsharzi Bin Tarmizi,

   Thank you for contacting P1 wimax Support.

   I understand that you are experiencing poor connection speed with your P1 W1MAX service.

   I understand your frustration towards the connection issue with your P1 W1MAX package plan. Thus, I will try to provide you with any possible troubleshooting steps which might help you resolve the issue.

   To proceed further, I hope that you can verify the connection issue according to the elements/status below.

   1. Please try switching USB ports to verify if it could an issue with the USB ports.

   2. Additionally, please try uninstalling the driver, restarting your laptop without the modem plugged in and install it again.

   If you are still facing the same problem, please visit http://speed.p1.com.my/ and provide us 3 copy of the speedtest screen capture to careline so we can proceed the information for further investigations.

   Should you require further troubleshooting steps, please do not hesitate to respond to this email. We will be more than happy to assist you. Please provide your account number and Case Log ID to the agent so that your case could be sorted out quickly when you write in.

   Your Account Number : 101674661
   Your Case Log ID : 340295

   Thank you for choosing P1.

   Best regards,
   Hermi
   Customer Care Consultant P1 Careline
   P1 Careline Tel: 1300-800-888 1300-800-888
   Business Hours: Monday – Friday, 8am – 11pm
   (Daily including public holidays)

   From: no_reply.p1 [no_reply.p1]
   Sent: Sunday, November 22, 2009 5:42 PM
   To: Cap Feedback
   Subject: P1 Feedback Form – General Enquiry

   Dear P1,

   Form ID:94476
   Form Type:P1 Feedback Form – General Enquiry
   Product Type:WIGGY Portable Modem
   Created Date:11/22/2009 5:41:38 PM
   Full Name:Amirsharzi bin Tarmizi
   Email Address:amirsharzi_tarmizi
   Contact No :0125315945

   Additional User Information :

   Street Address: B-4-1 Pangsapuri Pesona Taman Pauh Jaya Jalan Pauh Jaya 1
   City: Seberang Perai
   Zip: 13700
   State: Penang

   Feedback Information :

   1. General Enquiry/Feedback: I’m a user of Wiggy 69 & have been facing lots of problems with P1 wimax services. Recently (sinca last Thurs till now), my conn is very weak. Called P1 SC & got report id 341258 &340295. Reason: Need to wait till new base at Bandar Perda (N0053) full operate as my area was under that base station. Previously its ok till they change my area conn base. So…i hope P1 can consider rebate to me as i’m out of area conn now. Speed only below 10kbps. Is it fair to me to pay full?? Call me…

   December 1, 2009, 4:57 pm
2. Penang Wimax Admin says

   Hi Amir,

   Bernard is no longer with us. Before you cancel the subscription, let me try to help to resolve your problems.
   There are mostly like 2 causes to your problem.
   1. If you have skype installed on your PC, there is an add-on automatically installed by SKYPE to your browser. What you need to do is to disable SKYPE add-on in your browser.
   Here are 2 articles to help you disable your add-on.
   http://www.techbuzz.in/how-to-remove-skype-add-ons.php
   2. If you have used other broadband previously, you need to remove their pre-installed DSN address and set it “Obtain DNS server address automatically.”
   For Vista
   http://windows.microsoft.com/en-US/windows-vista/Change-TCP-IP-settings
   For XP
   http://support.microsoft.com/kb/305553

   Please try those solutions, and let me know whether they can resolve your problem. We really hate to hear a customer terminate wimax because of some setting in their PC.

   December 2, 2009, 9:49 am
3. Alicia says

   Hi

   May I know does skype work well with P1 wimax connection? I am dependent on skype for overseas calls thus would only consider your internet service if the speed is good enough for skype.

   December 16, 2009, 7:30 pm